Jan Luijkenstraat 76 1071CT Amsterdam Netherlands
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"beds were not as comfortable - on one of the..."
Overall Hotel rating
12 guests out of 12
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beds were not as comfortable - on one of the beds the mattress was curved so didn't sleep well. The beds weren't real beds but foam mattress on top of sofas. So not too happy with the sleep quality.
We were completely satisfied with the hotel and the employees. Especially Thomas - who was very gracious and helpful with all aspects of our stay.
Our room (92) was convenient on the ground floor, though close to the lift, so there was sometimes some noise from other guests waiting by the lift. The room was quite small, however, and not well arranged - a rather narrow corridor from the door off which the cupboards and the bathroom opened.
The service was mainly good, but we were very put off by the quite loud, and sometime lively, background music played at breakfast. Eventually, on our third morning, I protested to the staff and they did then turn it off - at least form the breakfast area, and it was also off the next morning (our last). That music is one factor that might cause us to look for another hotel for our next visit.
we have one comment on the design of the room and that is that the light level in the area where the washbasin is is too limited.
Thomas went out of his way for us -- I would recommend this hotel on the basis of his exceptional and accommodating service. He is an clearly an exceptional employee -- in my years and 10's of thousands of miles of travel. he provided the best customer service I have ever had!!